store policy

Privacy & Safety

Privacy & safety is of upmost concern. 

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies 
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

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Welcome to Culture 4 Couture. By accessing or purchasing from our website or participating in our live Whatnot auctions, you agree to the following Terms & Conditions. Please read them carefully before completing any purchase.

1. General Overview

Culture 4 Couture is an independently owned business specializing in authentic pre-owned luxury handbags and accessories. By using our website or buying during our live shows, you agree to comply with all listed terms, policies, and applicable laws.

2. Authenticity

All products are guaranteed 100% authentic.
Each item is carefully authenticated through professional, third-party verification prior to listing. If an item is ever proven to be inauthentic by a reputable authentication service, we will issue a full refund upon return of the item and documentation.

3. Product Descriptions

We make every effort to describe items accurately and photograph them clearly. However, as pre-owned items, minor wear or variations in color and condition may occur. All items are sold “as is” unless stated otherwise.

4. Pricing & Payment

All prices are listed in U.S. Dollars (USD).
Culture 4 Couture reserves the right to adjust pricing, promotions, or inventory availability without prior notice.
Payments are accepted through secure methods including Whatnot, PayPal, and Zelle. Orders are processed once payment is confirmed.

5. Shipping & Delivery

Orders are shipped within 2–3 business days of payment confirmation.
We use tracked and insured shipping to ensure safe delivery.
Culture 4 Couture is not responsible for delays caused by carriers, customs, or weather-related issues once an order has left our possession.

6. Returns & Exchanges

All sales are final. We do not offer returns or exchanges for buyer’s remorse, fit, or minor wear on pre-owned items.
Authenticity-related concerns are the only exceptions and must be submitted in writing within 5 business days of receipt.

7. Live Auction Sales (Whatnot)

All bids placed during our live Whatnot shows are considered binding agreements.
Once the auction closes, the item is sold and all sales are final. Please bid responsibly and ask questions during the live presentation.

8. Intellectual Property

All photos, videos, text, and creative content on this site are the property of Culture 4 Couture and may not be copied, redistributed, or used without written permission.

9. Limitation of Liability

Culture 4 Couture is not liable for any indirect, incidental, or consequential damages arising from the use of this site, our live shows, or products purchased.

10. Updates to Terms

We reserve the right to update these Terms & Conditions at any time. Changes take effect immediately upon posting.

🔒 Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Culture 4 Couture collects, uses, and protects your personal information.

1. Information We Collect

We may collect the following information when you shop or participate in our auctions:

• Name, shipping/billing address, and contact information

• Payment and transaction details

• Email address for order updates, promotions, or account communication

• Optional customer preferences or reviews

2. How We Use Your Information

Your information helps us:

• Process and deliver your orders

• Provide customer support and updates

• Improve our website, products, and services

• Send promotional emails (only if you’ve opted in)

3. Payment Security

All transactions are processed securely via trusted payment partners (Whatnot, PayPal, Zelle).
We do not store or have direct access to your full credit card information.

4. Data Protection

Your personal data is protected through industry-standard encryption, secure hosting, and limited internal access.
We will never sell or share your information with third parties except as required to complete transactions or comply with the law.

5. Cookies & Analytics

Our website may use cookies to improve your browsing experience and track anonymous analytics for performance purposes. You may disable cookies at any time through your browser settings.

6. Your Rights

You may request access, correction, or deletion of your personal data by contacting us directly at:
📧 support@culture4couture.com

7. Policy Updates

We may update this Privacy Policy periodically to reflect new legal requirements or business practices. Updates will be posted here with the new effective date.

Culture 4 Couture — Where Authentic Luxury Meets Everyday Glam.
Trusted Source for Pre-Owned Chanel, Hermès, Louis Vuitton, Gucci & More.